Kommo Review 2026: The Complete Deep Dive (Features, Pricing, Issues, and Alternatives)

Kommo is an AI-powered CRM built around conversations in WhatsApp, Instagram, Facebook, Telegram, TikTok, email, and website chat. It combines messaging with visual sales pipelines, automation, booking, lead management, and AI agents.

The platform is particularly useful for companies that sell through direct messages. However, its 2026 pricing requires a minimum six-month purchase, every paid user must use the same plan, and messaging providers can charge separately.

Quick Verdict

Overall rating: 4.3/5

Kommo is one of the better CRMs for businesses that treat messaging as the main sales channel. Its unified inbox, WhatsApp capabilities, Instagram automation, Salesbot, pipelines, and AI tools create a strong conversational sales system.

For agencies and local businesses needing funnels, websites, reputation management, calling, and client subaccounts, the more complete option is the SmartChat CRM platform — which SmartChat AI provisions for Philippine businesses with a 24/7 AI front desk on top.

Best for:

• WhatsApp-focused sales teams
• Companies selling through Instagram messages
• Businesses managing high volumes of conversations
• Teams needing bots connected to CRM pipelines
• International conversational-commerce businesses

Less suitable for:

• Solo users wanting month-to-month billing
• Agencies managing separate client accounts
• Businesses needing complete website and funnel tools
• Companies focused on field-service operations
• Teams requiring a native full business phone system

What Is Kommo?

Kommo, formerly called amoCRM, is a cloud CRM for managing leads and customer conversations. It places messages from supported channels inside contact and lead profiles so sales representatives can respond without switching repeatedly between applications.

A new conversation can create a lead, enter a pipeline, receive an automated response, trigger a task, or start an AI-assisted workflow. Managers can then track the lead from initial contact through closed sale.

Kommo is primarily a sales and messaging platform. It does not attempt to replace every website, ecommerce, accounting, or customer-service product.

Kommo Features

Sales Pipelines

Rating: 4.5/5

Kommo provides board-style pipelines for tracking prospects through customizable stages. Users can move leads manually or create rules that update records and trigger follow-up.

Base, Advanced, and Pro support up to 50 pipelines. Enterprise lists up to 100, subject to its customized agreement.

Users can create tasks, set reminders, require information at selected stages, monitor message status, and track link clicks. Higher plans add deeper automation, reporting, and lead scoring.

Unified Inbox

Rating: 4.6/5

The unified inbox brings supported messenger, email, and website conversations into the CRM. Staff can review communication history, assign responsibility, leave internal notes, and respond from the customer record.

Supported channels include WhatsApp, Instagram, Facebook, Telegram, TikTok, email, live chat, and connected SMS or telephone services. Exact capabilities vary by channel and integration.

Kommo’s chat-centered design is its clearest advantage over traditional CRMs.

WhatsApp CRM

Rating: 4.6/5

Kommo connects with the official WhatsApp Business Platform and supports templates, broadcasts, Flows, catalogs, list messages, buttons, and other interactive formats where available.

Channel allowances differ by plan:

• Base includes one WhatsApp number, with another unlocked for each added paid user.
• Advanced includes three WhatsApp numbers, with additional capacity tied to more users.
• Pro advertises unlimited WhatsApp numbers.
• Enterprise uses customized capacity.

Meta can charge separately for WhatsApp messages or templates. Availability, rates, categories, consent rules, and regional requirements are controlled partly by Meta and can change independently of Kommo.

Instagram, Facebook, TikTok, and Telegram

Rating: 4.5/5

Kommo can capture Instagram direct messages, comments, Story replies, reactions, and other supported activity. Automation can send a private message after a qualifying comment or keyword.

Base includes one Instagram account and Advanced includes three. Pro advertises unlimited Instagram access across integrations. The detailed pricing table also lists unlimited Facebook and Telegram accounts and one TikTok business account across standard plans.

Platform policies can restrict automation or change available functions. Test the exact account type and workflow before purchasing.

Salesbot and Automation

Rating: 4.5/5

Salesbot is Kommo’s no-code automation builder. It can answer questions, collect contact information, qualify leads, create tasks, update fields, send messages, and move opportunities through pipelines.

Advanced introduces chat broadcasting, no-code bots, pipeline automation, triggered communication, and up to three AI agents. Pro increases the AI-agent allowance to 50 and adds more advanced appointment and analysis capabilities.

Automation is powerful, but complex workflows require planning. Incorrect triggers can create duplicate messages, poorly timed broadcasts, or inaccurate pipeline updates.

Kommo AI

Rating: 4.3/5

Kommo AI can summarize conversations, suggest replies, improve writing, identify tasks, recommend field values, detect unanswered questions, and analyze sales information.

Monthly AI credits are allocated per paid seat:

Plan	AI credits per user each month
Base	750
Advanced	1,250
Pro	2,250
Enterprise	Custom

Credits renew monthly and unused credits do not roll over. If the account runs out, it can upgrade, add seats, or buy additional credit packages.

Advanced supports up to three AI agents. Pro supports up to 50 and adds voice-message handling, appointment scheduling, and broader AI capabilities. AI output still requires supervision, especially for prices, policies, and commitments made to customers.

Lead and Contact Management

Rating: 4.4/5

Kommo connects leads with contacts, companies, conversations, tasks, notes, and custom fields.

Published per-seat limits are:

Plan	Active leads per seat	Contacts and companies per seat	Custom fields per account
Base	2,500	12,500	100
Advanced	5,000	25,000	200
Pro	10,000	50,000	400
Enterprise	Custom	Custom	Custom

An active lead is a record in an open pipeline stage. Closed leads are treated differently. Capacity expands with paid seats, but the custom-field allowance applies at account level.

Booking and Scheduling

Rating: 4.1/5

Pro adds booking pages, scheduling links, booking automation, and AI appointment scheduling. Customers can choose available times while Kommo manages confirmations and follow-up inside the CRM.

The detailed comparison indicates more limited calendar functionality on lower plans. Confirm booking types, assigned users, calendar synchronization, reminders, time zones, and cancellation rules.

Forms and Website Chat

Rating: 4.2/5

Kommo includes web forms, live chat, and website buttons that direct visitors into supported messaging channels. Submitted data can create or update CRM records automatically.

The platform advertises unlimited website live-chat messages. This does not make WhatsApp, SMS, email, or external messaging services free.

Kommo is effective for lead capture but does not provide a complete website or funnel builder comparable to SmartChat CRM.

Broadcasting and Audience Activation

Rating: 4.2/5

Advanced supports targeted chat broadcasts. Pro adds dynamic segments, audience activation, advertising-platform synchronization, and campaign ROI tools.

Kommo can send CRM audiences to platforms such as Facebook and Google for retargeting and measurement. It also supports conversion and event integrations for Meta and TikTok.

Advertising costs, platform eligibility, message-template approval, and privacy requirements remain separate.

Analytics

Rating: 4.2/5

Kommo provides dashboards, win-loss analysis, sales reporting, message performance, attribution, UTM tracking, and other pipeline insights.

Pro adds more advanced sales and marketing analytics, ROI measurement, lead scoring, and AI analysis. Enterprise can add customized processing and reporting arrangements.

Attribution should be tested carefully when leads communicate across several channels or devices.

Integrations and API

Rating: 4.3/5

Kommo advertises more than 100 marketplace integrations and supports REST API, WebSDK, webhooks, SMS providers, VoIP tools, Google Sheets, lead-form advertising, and other external services.

Base can connect supported messengers and marketplace integrations. Some third-party products require separate subscriptions or usage charges.

Need funnels, calling, and reputation management with your CRM? SmartChat AI provisions a SmartChat CRM sub-account — pipelines, calendars, email, SMS, automated follow-up — and adds a 24/7 AI front desk on the channels Philippine customers use.

What Kommo Does Not Clearly Include

A Kommo subscription should not be assumed to include:

• WhatsApp provider or Meta messaging charges
• SMS and telephone usage
• Full website and funnel building
• Native reputation management
• Complete email-newsletter software
• Ecommerce inventory and fulfillment
• Accounting or payroll
• Unlimited AI usage
• Unlimited leads on standard plans
• Separate agency client accounts
• Advanced booking on Base or Advanced
• Free third-party integrations

Kommo says there are no mandatory extra fees beyond the subscription. Optional AI credits and third-party services can still increase the total cost.

Kommo Pricing in 2026

Kommo now offers Base, Advanced, Pro, and Enterprise.

Plan	Price per user/month	Minimum six-month cost per user
Base	$25	$150
Advanced	$35	$210
Pro	$45	$270
Enterprise	Custom	Custom

Kommo does not currently offer monthly payment. The minimum subscription period is six months. Buyers can also select nine-month, one-year, or two-year terms.

Prices are billed in US dollars. Displayed local currencies are estimates unless an authorized partner sells the product in another currency.

Base

Base includes core CRM features, pipelines, the unified inbox, dashboards, calendars, forms, live chat, email synchronization, basic AI assistance, and 750 AI credits per user monthly.

It supports 2,500 active leads and 12,500 contacts and companies per paid seat. Its channel allowance includes one WhatsApp number and one Instagram account, with more unlocked as paid users are added.

Base is suitable for small teams that mainly need organized conversations and straightforward pipeline management.

Advanced

Advanced costs $35 per user monthly and increases capacity to 5,000 active leads and 25,000 contacts and companies per seat.

It adds pipeline automation, broadcasting, no-code bots, stronger workflow tools, 1,250 monthly AI credits per seat, and up to three AI agents. It includes three WhatsApp numbers and three Instagram accounts before additional user-based capacity.

This is the practical starting point for businesses choosing Kommo primarily for automated messaging.

Pro

Pro costs $45 per user monthly. It supports 10,000 active leads, 50,000 contacts and companies per seat, 400 account-level custom fields, and 2,250 AI credits per user monthly.

It adds unlimited WhatsApp numbers, broader Instagram capacity, booking pages, AI appointment scheduling, dynamic audience segments, advertising synchronization, ROI tracking, deeper analytics, and up to 50 AI agents.

Pro provides the most complete standard Kommo experience.

Enterprise

Enterprise uses custom pricing and includes customized limits, single sign-on, enterprise security, scheduled backups, priority data processing under an SLA, customer success, priority support, a dedicated account manager, and priority issue resolution.

The contract should identify user counts, capacity, AI credits, service levels, security commitments, onboarding, support response targets, renewal terms, and exit procedures.

Real Cost Example

A five-user team purchasing Kommo for the minimum six-month period would pay:

• Base: $750
• Advanced: $1,050
• Pro: $1,350

These totals exclude taxes, WhatsApp charges, SMS or VoIP services, paid integrations, and additional AI credits.

Trial, Cancellation, and Refunds

Kommo offers a 14-day free trial without requiring a credit card. The trial includes access to all features and 10GB of media storage.

Customers can cancel, but cancellation takes effect at the end of the active billing cycle. The minimum paid subscription is six months.

Kommo’s refund policy says eligible first-time subscribers may request a full refund within 14 days of the initial purchase. Conditions apply, and renewals, add-ons, or other purchases may be treated differently. Review the current refund policy before paying.

Export contacts, leads, conversations, tasks, files, pipeline records, and reports before access ends.

Known Issues and Buying Risks

No Month-to-Month Billing

The minimum six-month term creates a higher upfront commitment than the headline per-user price suggests. A solo Base user pays at least $150 rather than $25 for a single month.

Per-User Pricing

Costs increase with every paid seat. All paid users must use the same plan, so a company cannot place managers on Pro and other representatives on Base.

Kommo permits free users, but they have restricted access and can only view and chat within specifically shared profiles.

Messaging Costs

WhatsApp, SMS, telephone, and other providers can charge separately. Calculate costs using your actual countries, message categories, templates, and monthly volume.

AI Credit Limits

AI is usage-based even though it is included in every plan. Credits expire monthly, and active AI agents may consume capacity faster than expected.

Channel Limits on Lower Plans

Base and Advanced restrict connected WhatsApp numbers and Instagram accounts. Organizations with several brands, branches, or locations should calculate required capacity before choosing a tier.

Limited Website Tools

Kommo captures website leads but does not replace a full website and funnel platform. Businesses may need another product for landing pages, split testing, checkout funnels, and content management.

Security and Support

Standard plans include phone, email, and chat support. Enterprise adds priority support, a dedicated account manager, and prioritized issue resolution.

Kommo documents SSL, permissions, user teams, IP controls, field permissions, activity limits, history, and backups. Enterprise adds features such as SSO, scheduled backups, enhanced security, and SLA-backed priority processing.

Regulated organizations should request current documentation covering data location, subprocessors, retention, deletion, incident response, access logs, and contractual requirements.

Kommo vs SmartChat CRM

Category	Kommo	SmartChat CRM
Primary focus	Conversational sales CRM	CRM and marketing platform
WhatsApp and Instagram	Major strength	Available through supported integrations
Unified inbox	Strong	Strong
Sales pipelines	Strong	Strong
AI agents	Included with credit limits	Available with plan and usage conditions
Funnels and websites	Limited	Strong
Email campaigns	CRM communication focused	Broader campaign automation
SMS and calling	Third-party integrations	Integrated
Booking	Full tools primarily on Pro	Included
Reputation management	Not a core feature	Included
Courses and memberships	Not a core feature	Included
Agency subaccounts	Limited	Central feature
Starting price	$25/user/month, six-month minimum	Included with SmartChat plans

SmartChat CRM is provisioned through SmartChat’s annual plans at flat peso pricing rather than sold as separate tiers. There are no separate platform usage charges: SMS runs through your own postpaid SIM under your telco plan, and the AI front desk is included.

For Philippine businesses, SmartChat AI is the direct route to that SmartChat CRM column: a provisioned SmartChat CRM sub-account — CRM, pipelines, workflows, calendars — plus a 24/7 AI front desk answering SMS, Facebook Messenger, Instagram, and website chat from your own knowledge base. SMS sends through your own postpaid SIM in a dedicated Android relay phone, so texts come from your real business number.

Which One Should You Choose?

Choose Kommo if WhatsApp, Instagram, and other direct-message channels are the center of the sales process. Its interface and automation are designed specifically around conversational selling.

Choose SmartChat AI if:

• You want leads answered 24/7 on SMS, Messenger, Instagram, and web chat without per-seat AI credits to watch
• You want the SmartChat CRM platform — landing pages, funnels, websites, calendars, calling, reviews, memberships — provisioned for you
• You want SMS from your own Philippine business number rather than a third-party messaging provider
• Flat annual peso pricing fits better than a six-month dollar commitment: ₱2,699 per month equivalent for SMS + AI, unlimited contacts

Migrating from Kommo to SmartChat CRM

A practical migration process is:

1. Export leads, contacts, companies, tasks, notes, and custom fields.
2. Document pipelines, stages, bots, triggers, tags, and assignments.
3. Preserve message history where legally and technically possible.
4. Create corresponding fields, pipelines, calendars, and workflows in SmartChat CRM.
5. Reconnect WhatsApp, email, SMS, telephone, and advertising accounts.
6. Import records in controlled batches.
7. Test lead creation, ownership, replies, bookings, and automation.
8. Keep Kommo active until all essential workflows are verified.

Complete messenger history and bot logic may not transfer automatically. Export required records before cancellation.

Final Verdict

Kommo is a strong conversational CRM for companies that sell through WhatsApp, Instagram, and other messaging platforms. Its unified inbox, pipelines, bots, AI assistance, and channel automation connect customer conversations directly with the sales process.

Base works for straightforward CRM and messaging. Advanced is the better choice for automation, while Pro is required for Kommo’s complete booking, audience, analytics, and AI-agent capabilities.

The main concerns are the six-month minimum purchase, per-user pricing, external messaging costs, and AI credit limits. Kommo is the better specialist for messenger-based selling. SmartChat AI is the more complete alternative for Philippine businesses that want the conversations answered for them — a 24/7 AI front desk plus a provisioned SmartChat CRM platform. Text 0917 315 4230 to try the AI.