SmartChat Features
SmartChat pairs a mobile app that turns your own phone number into a two-way SMS channel with an AI that answers, books, and follows up — 24/7, on the channels your customers already use.
Flagship · Mobile app
The Android app that becomes your SMS gateway. Install it on a dedicated phone with your postpaid SIM and every text goes out from your own business number — not a shared shortcode.
Flagship · Messaging
Real conversations, not broadcasts. Customers text your business number and get an instant AI reply in English or Tagalog — with human handoff to your team when it matters.
Mobile app
SmartChat Relay is the Android app that turns a dedicated phone into your SMS gateway. Pair it once with a QR code from your portal and it starts sending and receiving texts through the postpaid Smart or Globe SIM inside that phone — so customers always see your real business number.
Requires a dedicated Android phone with a postpaid Smart or Globe SIM. The phone and SIM plan are client expenses.
Two-way SMS
Philippine customers still close on SMS. SmartChat answers them like your best staff member would — instantly, at 10 PM on a Sunday, in the language they used.
AI front desk
SmartChat's AI answers only from what you give it. You control the knowledge, the answers, and the moment it goes live.
Upload price lists, services, policies, and FAQs as PDF, Word, or text files (up to 100 MB each). The AI answers from your own information — never a shared script.
Review, edit, and verify the exact answers your AI gives. Verified answers take priority, and you can bulk-import pairs from CSV.
Questions the AI couldn't answer land in a queue for you to fill in — so it gets smarter with every conversation.
Chat with your AI exactly like a customer would — sandboxed, with no real messages sent — before it ever talks to a customer.
Inbox
No more switching apps or missing a customer's reply. All SMS conversations land in a single inbox your whole team can work from.
Booking
Customers book by texting. The AI checks real availability and writes the appointment straight into your CRM calendar.
Pick your CRM calendar and set operating hours, booking rules, and staff — the AI only offers times that are actually free.
Choose what happens when you're closed: the AI keeps answering 24/7, sends your own after-hours reply, or holds messages until you open.
Appointment reminders run through your CRM workflows, so no-shows drop without your staff lifting a finger.
Analytics
Know exactly how your AI is performing: conversations handled, bookings made, response times, and message volume — for any date range you pick.
Channels
One AI front desk across SMS, social, and your website — with new channels rolling out.
Two-way AI + team inbox from your own number via the Relay app. Up to 2,000/day per phone.
Embeddable website widget that answers visitors instantly, 24/7.
AI replies on Facebook Messenger today; inbox replies for your team are rolling out.
AI replies on Instagram DMs; inbox replies for your team are rolling out.
Direct Meta Cloud API integration is in progress — connect a WhatsApp number and answer in the same inbox.
Available as a usage-based add-on for email conversations alongside SMS.
Portal & tools
Setup, training, booking, inbox, and analytics live in a single dashboard — with guided help on every page.
A step-by-step checklist takes you from sign-up to a live AI front desk, and checks itself off as each stage starts working.
A built-in AI assistant answers questions and walks you through setup, right inside the portal.
Connect Claude, Cursor, Codex, or any MCP-capable assistant to your CRM — contacts, conversations, appointments, and more.
Step-by-step guides and guided demos for every page, plus support tickets you can track in the portal.
For agencies
Coming soonAgencies will be able to offer the whole platform as their own product — everything a client or their customer sees carries your brand, not ours.
High deliverability on Smart and Globe, with practices that protect your sender reputation.
Your data is encrypted in a high-security cloud, and your AI is trained only on your business information.
The AI avoids spam, phishing, and malicious links so your messages keep reaching customers.
Quick answers about the mobile app, channels, and what's coming next.
SmartChat is an AI front desk for Philippine businesses. A dedicated Android phone running the SmartChat Relay app turns your own postpaid SIM into a two-way SMS channel, and the AI answers customer inquiries, books appointments, and hands off to your team 24/7.
Yes. SmartChat Relay is the Android app installed on a dedicated relay phone with your postpaid Smart or Globe SIM. It pairs to your portal with a QR code and sends and receives SMS from your own business number.
Two-way SMS and website live chat are live today. The AI also replies on Facebook Messenger and Instagram, with inbox replies rolling out. WhatsApp is coming soon through the Meta Cloud API, and email is available as a usage-based add-on.
Whitelabel is coming soon. Agencies will be able to offer SmartChat under their own brand — custom domain, dashboard, widget, emails, phone app name and icon, their own feature names, and their own client billing.
Up to 2,000 SMS per day per relay phone, subject to fair use and your SIM plan. There are no per-message fees — your postpaid SIM plan covers the texts.
Pioneer annual plans start at ₱1,599/mo equivalent for SMS Only and ₱2,699/mo equivalent for SMS + AI, billed annually. Onboarding is included.
More questions? See the full FAQ on the homepage or about SmartChat.
Pioneer annual plans start at ₱1,599/mo equivalent (SMS Only) and ₱2,699/mo equivalent (SMS + AI), billed annually. Onboarding is included.